Sciton® Tops Competition Again with Superior Customer Service & Innovation in Medical Aesthetics Based on New Survey


PALO ALTO, CA – October, 2, 2019 — Sciton®, a leading manufacturer of high-quality laser and light systems in the medical market, is proud to announce that it was ranked highest in customer service ratings among aesthetic competitors in the new 2019 Aesthetic Industry Market Report, courtesy of Aesthetic Business Institute (ABI).

The ABI report provides a holistic view of the aesthetic medical industry, collecting responses from medical providers, practice managers, business owners and aestheticians for a 360 degree view on what matters now to practices.

Sciton’s motto has long been “Because Results Matter”. This guiding principle earned Sciton technologies the go-to lasers for medical professionals looking to deliver the most cutting-edge non-invasive technologies to patients.

According to the ABI survey, when asked which three technologies a provider would purchase to build a new practice, lasers were overwhelmingly chosen, with notably strong brand loyalty for Sciton and BBLTM by Sciton repeatedly indicated by respondents. Sciton also beat out the rest of the industry and topped the rankings with their “EXCELLENT” customer service and support rating averaging out to a 4.08 out of 5 point system. “Customers are our top priority; we strive to be the solution.” says Emma Haaland, Director of Global Service

“What sets Sciton apart is its innovation-driven, customer-centric philosophy that puts customers’ needs first,” says, Lacee J. Naik, Director of Marketing & PR. “Sciton’s mission from early on has been to provide physicians with the best possible tools to address aging and other skin concerns while answering patient needs with a results-oriented and cost-effective approach. Advancements in non-surgical aesthetic treatments are a huge factor propelling aesthetic interest, demand and acceptance forward, and Sciton is on the forefront of these innovations.”

Widely recognized by physicians as the gold-standard in laser platforms, Sciton’s JOULE X ™ system is highly versatile, allowing the users to treat everything from acne and vascular conditions, to pigmented lesions, sagging skin, hair removal, body contouring and now, vaginal tissue with just one device. The highly customizable applications deliver more precise treatments with less downtime and discomfort than traditional lasers.

JOULE has been a popular comprehensive system choice across all medical and aesthetic specialties for its award-winning portfolio modules including HALO™, diVa™, Resurfacing Perfected™, Allura™ lasers as well as consumer favorite, BBL™ (BroadBand Light) with its in-demand, Forever Young™ brand.


Sciton is committed to providing best-in-class laser and light solutions for medical professionals who want superior durability, performance and value. Sciton offers superior medical devices for laser-assisted lipolysis, fractional and full-coverage skin resurfacing, hair removal, phototherapy, wrinkle reduction, treatment of vascular and pigmented lesions, scar reduction, and acne. For more information, and a complete listing of Sciton systems, visit

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Provider Testimonials

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A. Jay Burns, MD
Dallas, TX

"I used CO2 from 1995 until 2000. Then I switched to Sciton’s dual mode erbium and I have stayed with it ever since. I have been much happier with the Sciton laser than anything I’ve ever done with CO2..." Continue Reading